Vendor/Customer Details: Legal Hold
A System Admin User or any User with the Setup: Manage Legal Holds Permission assigned can manage a Company Record’s Legal Hold Status. To put a record on Legal Hold, click Set Legal Hold on the side menu, then confirm via the pop-up.
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A banner, as seen below, appears along the top of the record. Fields are locked from editing and Attachments can no longer be added or deleted.
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To remove the Legal Hold, click Remove Legal Hold on the side menu, then confirm via the pop-up.
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To be able to attach new files while a record is on Legal Hold, there is a configuration setting for that. Navigate to:
Manage/Setup > Application Configuration > Config Settings
Make sure Security is selected for the Select Configuration Group drop down. Go to Group: Legal Hold and adjust the Disable File Uploads with Legal Hold setting.
There is also a configuration setting regarding Document Authoring and Document Collaboration processes while on Legal Hold. (Document Collaboration being only relevant if using the Document Collaboration Add-On Module)
Select Security for Select Configuration Group. Modify Document Collaboration with Legal Hold as necessary.
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